Customer Service
Principles of Customer Service
WorldHost – a revelation in customer service
80% of businesses claim to deliver excellent customer service, but only 8% of their customers agree (People 1st, 2018).
We’ll show you how to offer the best possible service and exceed your customers’ expectations.
Are you the nice customer who doesn’t go back? Find out in this interactive workshop how to keep your customers returning.
This one day, interactive course will give you lots of tools and tips on how to engage with your customers and develop excellent customer service skills.
The Principles of Customer Service workshops are very relevant to today as they are based on real situations. Our trainers can adapt the material to suit various roles and industries. Topics covered include understanding the importance of first impressions and genuine goodbyes, communicating effectively with your customers and going the extra mile.
From a business point of view, the benefits of engaging with the programme can be more repeat business, higher average spends, increased staff motivation and improved scores on online review sites.
I found the session relaxed, very informative and well delivered. A second session was tailored to our younger staff and they were able to put what they had learned into practice straight away. We have since had several compliments from customers on our helpful and friendly staff which we are delighted about.
I would definitely recommend this training with Celia. You will come away with some new and great ideas.
Corinna Hoseason, Frankie’s Fish and Chip Shop
Course details
Duration: 6 hours
Group size: Minimum of 4 people
Cost: £75pp
Location:
Blyde Welcome Training Centre,
56 Commercial Street, Lerwick.
(It may be possible to deliver training at your premises – contact Celia to discuss
How to book
Please phone Celia on 07305 964 584 or email [email protected] to discuss your requirements.
To confirm your place, we require you to
pay in advance.
You can pay by BACS.
Account name: Blyde Welcome
Sort code: 80-22-60
Account number: 18031260
