Principles of Customer Service
WorldHost – a revelation in customer service
80% of businesses claim to deliver excellent customer service, but only 8% of their customers agree (People 1st, 2018).
We’ll show you how to offer the best possible service and exceed your customers’ expectations.
Are you the nice customer who doesn’t go back? Find out in this interactive workshop how to keep your customers returning.
This one day, interactive course will give you lots of tools and tips on how to engage with your customers and develop excellent customer service skills.
The Principles of Customer Service workshops are very relevant to today as they are based on real situations. Our trainers can adapt the material to suit various roles and industries. Topics covered include understanding the importance of first impressions and genuine goodbyes, communicating effectively with your customers and going the extra mile.
From a business point of view, the benefits of engaging with the programme can be more repeat business, higher average spends, increased staff motivation and improved scores on online review sites.
Duration: 6 hours
Group size: Minimum of 4 people